Guide Dogs Queensland is campaigning for stronger enforcement of discrimination laws against rideshare companies following a spate of unpleasant events involving Guide Dog handlers.
Victorian Paula Hobley is taking Uber to the Federal Court following 32 ride refusals and Chris Littlewood, who has been refused service on multiple occasions since 2018. “I’ve had unpleasant experiences in Brisbane and know of several other handlers who choose to avoid seeking rideshare services altogether,” he said. One incident led to a heated conversation with Littlewood explaining the law to the operator, before nearly being run over by the driver.
Guide Dogs Queensland CEO, Jock Beveridge said the problem was endemic and needed to change.
‘From speaking with our clients across Queensland, we are aware rideshare refusals for Guide Dog handlers is an all-too common problem. In an era where inclusion and accessibility is a core focus for many, it’s concerning to see rideshare and taxi companies repeatedly fall short in supporting individuals with low vision and blindness,” he said.
The Australia’s Disability Discrimination Act makes it unlawful for a business to discriminate against a person because of their disability, including by refusing access because they use a Guide Dog. Nearly 50 per cent of handlers have experienced issues with a rideshare company in the past two years, with over one-third having their ride cancelled
Guide Dogs Australia has released a Taxi and Rideshare Policy which is available on: www.guidedogs.com.au
Guide Dogs Queensland also wants to hear from Guide Dog Handlers across the state about their rideshare access experiences by emailing: www.advocacy@guidedogsqld.com.au